Complaints Procedure

Be assured all enquiries will be treated with the strictest confidence.

If you are dissatisfied with any aspect of services provided by Pasda and would like to make a complaint, please follow the procedure outlined below.
As a first step, your complaint should be made either in person, in writing, or by telephone to the Convenor of Pasda. Your complaint will be recorded and investigated immediately and acknowledged within five working days of receipt.

The Convenor of Pasda will contact you if further information is required. Within fifteen working days from the date of the letter of acknowledgement you will be contacted with the result of the outcome of the investigation.

If you are not satisfied with the response you have received or have a complaint about the Convenor, you should write to the Vice Convener of Pasda, marking the envelope ‘Private and Confidential’, and send it to the address listed below.

Your letter will be acknowledged within five working days. The Vice Convener will investigate your complaint and may contact you for further information. You will be informed of the outcome of this investigation and any action to be taken within fifteen working days from the date of the letter of acknowledgement.

If you are not satisfied, you can contact the Office of the Scottish Charity Regulator (OSCR).

Contact addresses:

Norton Park
Albion Road
Tel: 0131 475 2416


Office of the Scottish Charity Regulator (OSCR)
2nd Floor
Quadrant House
9 Riverside Drive
Tel: 01382 220446